How to use your Cloud Assistant

by Nicole Brizuela

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Adminstrative Based Examples

You need to confirm appointments for the week. Simply instant message or email a list of tasks to your Cloud VA (Cloud virtual assistants) via our Cloud VA platform. They call the appointments and note who is confirmed and who must be rescheduled. They upload or scan-to-cloud or emails the list back to you or even updates your calendar online, if you’re using a mutually accessible calendar program. They can even reschedule appointments as needed.

You need directions to a meeting or seminar. Your Cloud virtual assistant can make the call, obtain the directions and either calls or emails those directions to you.

You need a schedule for the meeting times and dates, your Cloud virtual assistant can verify the information for you without taking up your precious time on the phone.

You have routine paperwork that must be filled out on a daily basis. Simply message your Cloud virtual assistant with the information or scan-to-email or scan-to-cloud your hand-written information to your Cloud virtual assistant. They enter the info into your standard form and emails to the proper location.


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Research Based Examples

You need a hotel conference room for a seminar. Call or email your Cloud virtual assistant and ask her/his to do the research. The Cloud virtual assistant contacts several hotels in the area to find availability of the date, size, and specifics of the seminar.They can then obtain written quotes from the hotels that can accommodate the request. They review each quote for completeness and reports the findings to you for final decision.

You want to purchase office equipment. Simply call or email your Cloud virtual assistant with the request. They call several vendors, obtain pricing information, and emails the information back to you for the final decision.

You are interested in researching a topic online for an important proposal. Your Cloud virtual assistant can do a keyword search and list the appropriate websites/findings back to you. Or, s/he can dig deeper and pull out necessary information from the websites s/he finds.

You are preparing a property search report i.e. RPData plan and need further information before a listing presentation or sales pitch. Your Cloud virtual assistant can contact or log in to possible advertising outlets on the Internet, magazines, periodicals, newspapers, RP Data etc. and acquire information on pricing, publishing dates, publishing deadlines, payment policies, etc. All information is compiled into a report for you to review.



I have nothing but positive things to say about the advantages of outsourcing and using Cloud virtual assistants – to certain parts of my business, especially if it saves my business $100,000+ a year in overhead expenses.

My company is based on customer service. We have many sales agents across dozens of offices; the amount of follow up, administration work and correspondence required on sales staff was preventing them from earning their real potential and value by wasting their time on non-income producing activities. Using Cloud virtual assistants enabled our sales team to increase their sales volume due to the time saved on administrative based activities which our Cloud virtual assistants happily do for us now.

The benefits of using Cloud virtual assistants for administration support, database management and a host of other tasks, are multi-fold, beginning with reduced and/or eliminated costs in salaries, taxes, insurance and on-site employee benefits.

Cloud Computing at Work – Case Studies

Some examples of how Cloud computing and services for SME’s can work for you!

by Eric Brizuela

The appropriate level of IT investment is essential for the productivity of a business, but the amount of investment for business owners and managers to gauge can be difficult.

Start up companies, contractors, businesses with high staff turnovers, companies with rapid expansion plans or businesses that are interested in rationalising their investments in IT infrastructure (that is hardware, software and licensing) should consider the benefits of a cloud computing solution.

Many business operators would already be familiar with a form of cloud computing. Take web based email services such as “Gmail”, “Hotmail” or “Yahoo Mail” for example. Users are able to access their personal email accounts by logging on to a website, rather than a specific computer. The beauty of cloud based email programs like this is that you can access your email account from virtually any computer in the world (provided that you have access to the internet). Imagine the flexibility that a similar system will provide for your business…

Cloud business solutions are of course not restricted to email, instead businesses are able to enjoy the benefits of remotely running the vast majority of business programs, from email, to word processing, accounting and book keeping programs, data heavy systems or other complex programs. Virtually every program essential to your business can be operated in a cloud environment.

Cloud computing can significantly enhance the flexibility and increase the productivity of your business by empowering you and your staff to access your IT network from home, while travelling, or otherwise out of the office. This particular benefit of course has added resonance for business owners who are affected by natural disasters such as floods, earth quakes or cyclones and who otherwise would suffer an unavoidable “shut down” of operations while repairs are being conducted. In these kind of scenarios, a cloud computing solution can mean the difference between business continuity and productivity failure.

Another key benefit of moving to the “cloud” is that cloud computing greatly reduces the IT investment required by businesses. All businesses are of course interested in reducing capital expenditure where possible. Cloud computing can dramatically reduce capital investment in IT infrastructure like servers, software and licenses. Cloud computing also greatly reduces the need to continually invest in expensive upgrades of rapidly improving technology.

Your cloud server provider runs the machines and takes care of the technology. You and your staff log on to your own private and secure cloud and focus on running your business.

What is the global mood in relation to Cloud technology?

by Nicole Brizuela

International market research has indicated strong predictions that the global market for Cloud products and services will grow rapidly in the next few years.

Global research firm IDC has predicted a compound annual growth rate (CAGR) of 27.4 percent in public cloud services (including software as a service) up to 2014, rising to a total global market value of over US$55 billion2.

US based research firm 451 Group has predicted that core cloud platform and infrastructure services outside of software as a service will grow at a rate of more than 60 percent in the period 2011 – 20141.

There is consensus amongst major IT research and advisory firms that Cloud related products and services will grow much faster than traditional IT services, with an estimated speed of growth typically at around four to five times the rate of growth of traditional IT products and services.

The prospect of this rapid growth, coupled with the dynamic nature of the cloud product and affordability of the technology provides a great opportunity for innovative Australian companies to embrace this new technology and enhance productivity outputs.


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What is the Demand for Cloud solutions in Australia?

by Eric Brizuela

The demand for cloud solutions and cloud service providers is growing rapidly in Australia. A recent IDC2 survey of businesses in Australia found that:

  • 20.6 per cent of the respondents are currently using Cloud computing,
  • 38.2 per cent are actively testing or planning to deploy Cloud services in the next six to 12 months.
  • A further 41.2 per cent of companies are planning to implement Cloud services by 2013.

These are positive indications that demand is growing. Some of the driving forces behind the growth in demand for cloud computing are:

  • Significantly reduced Total Cost of Ownership (TCO) of the required IT infrastructure and software including (but not limited to) purchasing, operating, maintaining and updating costs and timeframes;
  • Pay?As?You?Go (PAYG) based low prices;
  • High Quality of Service (QoS) options provided by cloud service providers such as availability, reliability
    and dynamic resource scaling based on demand;
  • Accessible ? Easy access to organisational information and services anytime anywhere;
  • Economic ? Cost?shifting benefits with increased efficiencies; and,
  • Flexible ? More business agility, providing “on?tap” IT capability for start?ups, spikes in workload, etc.
    The role out of the National Broadband Network (NBN) in Australia will also provide a catalyst for increased demand for cloud computing services as the speed and capacity of the network is increased, the opportunities for what can be provided through cloud computing are also increased.

Why are businesses embracing the Cloud?

by Nicole Brizuela

Cloud technology has a number of significant benefits for business users, allowing them to leverage shared infrastructure that may otherwise be out of reach to many SME’s, while sharing the investment in the underlying IT resources among other end users. In other words, embracing the benefits of economies of scale.

In many circumstances, cloud computing resources are provided by a third party organisation over a wide?area network, cloud computing is similar to an electric power utility. The providers are able to reduce individual usage costs and centralise infrastructure costs. End users pay for what they consume and have the unique ability to increase or decrease their usage in accordance with their needs. Cloud users are also able to reduce the amount of time required to manage their IT resources and instead are able to invest more time in managing their core business.

Australian cloud service providers also maintain a number of other strategic advantages for businesses looking to move to a cloud environment, particularly when compared to neighboring countries in the Asia Pacific region. These advantages include the fact that Australia is a safe and secure destination for hosting cloud data, both in terns of it’s geographic and geological stability as well as the strict regulatory and policy environment that governs the provision of such services.

Australia also provides a number of other significant advantages including a reliable and competitive energy supply, access to a plethora of renewable energy resources and a highly educated, highly skilled and innovative workforce to manage the provision of cloud services.

The Australian Government’s investment in the National Broadband Network will also greatly enhance available bandwidths, improve connectivity, reliability and network options.

What is all this fuss about Clouds?

By Eric Brizuela

What is all this fuss about the “Cloud”?

Cloud computing has undoubtedly become a new buzz word in the world of IT Services. So what exactly is “cloud computing” and how does it work?

Cloud computing is the term that is used to describe a recent movement to treat IT services as a commodity with the ability to dynamically increase or decrease capacity to match usage needs.

In attempting to pin down an explicit definition, the National Institute of Standards and Technology (NIST) defines cloud computing as “a model for enabling convenient, on?demand network access to a shared pool of configurable computing resources (e.g. networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction”. NIST explain five characteristics of cloud computing which can include but not limited to:

  1. On?demand self?service involves customers using a web site or similar control panel interface to provision computing resources such as additional computers, network or user email accounts, without requiring human interaction between customers and the vendor.
  2. Broad network access enables customers to access computing resources over networks such as the Internet from a broad range of computing devices such as laptops and smart?phones.
  3. Resource pooling involves customers using shared computing resources to provide cloud services to multiple end users. Virtualisation and multi?tenancy mechanisms are typically used to both segregate and protect each customer and their data from other customers, and to make it appear to customers that they are the only user of a shared computer or software application.
  4. Rapid elasticity enables the fast and automatic increase and decrease to the amount of available computer processing, storage and network bandwidth as required by customer demand.
  5. Pay?per?use measured service involves customers only paying for the computing resources that they actually use, and being able to monitor their usage. This is analogous to household use of utilities such as electricity.

Media Release – CloudSpace Open for Business

CloudSPACE Services and CEO and Managing Director Eric Brizuela announce the company is now officially open for business. 

Brisbane based information technology and cloud solutions provider, CloudSPACE Services, is breaking the mold, by helping businesses start using cloud based services and technologies that save them time and money as a managed service.

Our core products and services have been designed from the ground up to save businesses money and time using our Cloud platform, which is supported and managed by our Cloud Problem Solvers. Our difference, we manage the entire process of helping customers move business critical infrastructure or services to the ‘Cloud’ then provide ongoing managed support for their business and people.

CloudSPACE Services was started by 28 year old Managing Director and Chief Problem Solver Eric Brizuela in 2011. CloudSPACE Services prides itself on being a family owned and operated business.

The CloudSPACE team is made up of Senior Problem Solvers and Associates Nicole Brizuela, Allan Brizuela, and Ariel Brizuela as well as our super friendly and helpful team of Problem Solvers and Industry Partners that make our company tick.


To help company’s save time and money using one, or a combination of our Cloud solutions and services which include; Cloud SME Hosting, Cloud Assistants, Cloud Internetx2, Cloud IT Support, and Web and Mobile App Development.

Officially Open

To All Our,



We invite you to take a tour of our Website and check out WHO WE ARE, WHAT WE DO and HOW WE CAN HELP you, your friends, your bosses, and your businesses.

Thank you again to everyone who has supported us in setting up and preparing our dream. The dream of becoming Australia’s leading Cloud and Information Technology service and solutions provider. We now have the platform, technology and the people to help service Australia’s Small to Medium Enterprises using our state of the art cloud technology solutions and services.

As with anything in life. If you don’t ask. You won’t know!

So, I am asking (if you are reading this) if you could please please please tell your friends, family, bosses, colleagues, and even enemies about our new venture CloudSPACE Services and simply get them to visit us at;
or contact me directly.

A Very Excited and Very Humbled

Managing Director | Chief Problem Solver
P +61 7 3124 5001